Privacy Policy Overview
How we collect, use, and protect your personal information
Introduction to your privacy
At lumiravento, safeguarding your personal data is a core priority. This policy explains how we manage the information collected through interactions with our market analytics services.
Our approach follows Australian privacy regulations and aligns with industry best practices. Review this policy to understand your rights and how your data is handled.
Data collection practices
We collect data you submit directly (for example, enquiry forms) plus usage statistics and device identifiers to support analytics and improvements.
Information you provide us
- • Contact details from forms you complete
- • Feedback shared during customer support
- • Business context included with inquiries
- • Any consent or permissions provided
- • Preferences stated for account setup
Automatic data we collect
- • Page visit tracking and click patterns
- • Device/browser information including location
- • Interaction data with reports or dashboards
- • Error logs to improve reliability
- • IP address and related technical identifiers
How we use your information
Personal data improves our analytics and allows us to respond to enquiries, deliver reporting, and tailor communications about service updates and features.
- • Responding to your queries or requests
- • Providing analytic services and reporting
- • Improving accuracy and functionality
- • Developing features and enhancements
- • Keeping you informed about service news
- • Meeting legal or regulatory requirements
- • Preventing fraud and misuse
Our privacy promise: Your data is protected with technical and organisational measures to prevent loss, misuse, or unauthorised access. We limit data retention to what is necessary for service provision.
Data sharing and disclosure
lumiravento shares your data only when essential for service delivery or when required by law. We do not sell personal information to third parties.
Service providers and partners
Select partners help us with infrastructure and analytics, bound by confidentiality and security obligations.
Legal requirements
Compliance with lawful requests from regulators or authorities is maintained.
Anonymous usage statistics
Aggregated data may be used for trends analysis, without identifying individuals.
Your privacy rights
Australian privacy law gives you rights to access, correct, delete, or restrict certain data. Contact us to exercise your rights or for questions.
- • Access your data upon request
- • Request corrections to your data
- • Have your personal data erased
- • Obtain your data in common format
- • Object to certain data uses
- • Limit how we use your data
To exercise these rights, please contact our privacy team through the details provided below.
Security commitment
We apply industry-standard measures such as encryption and regular audits to protect your data throughout its lifecycle.
Technical safety measures
- • Secure data storage systems used
- • Encrypted transmission of your information
- • Access controls for authorised staff
- • Regular vulnerability assessments conducted
Organisational protections
- • Staff privacy training and confidentiality
- • Strict internal policies for data use
- • Incident response and reporting protocol
- • Review and update of privacy practices
Data retention overview
We keep your information only as long as necessary for providing our services, or as required for legal and regulatory obligations.
- • Account and contact details retained per policy
- • Market interaction data retained for analytics
- • Correspondence records kept for reference
- • Billing and payment details kept securely
- • Preferences maintained for service communication
Retention periods may vary depending on legal requirements or service agreements.
International data transfers
If your data is transferred outside Australia, we ensure it remains protected through contractual and technical safeguards.
- • Partner data centres in approved locations
- • Standard contract clauses for partners
- • Security certifications of service providers
- • Data minimisation for cross-border transfer
Cookies and similar technology
Our site uses cookies for functionality, analytics, and feature improvement. You can manage your consent or adjust preferences at any time.
Types of cookies used
- • Support secure logins and site navigation
- • Collect usage stats for improvements
- • Remember your preferences across visits
- • Enable interactive features and tools
Browser settings let you block or delete cookies if desired.
Changes to this privacy policy
We may update our privacy policy to reflect changes in law or services. Notices of significant changes will be provided on this site.
- • Website notice of updates
- • Email alerts if you opt in
- • Dated version for review
- • Summary of main changes shared
Your continued use of the site signifies acceptance of updates.
Contact our privacy team
For privacy requests or data queries, contact us using the provided details.
lumiravento
Level 21, 345 Queen Street, Brisbane, QLD 4000 Australia
Phone: +61.2.2962.4111
Email: content@lumiravento.com
Policy last updated on October 8, 2025
Effective from October 8, 2025